If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.
- How do I use the Zaseez online platform?
Using the Zaseez online platform is simple. Just follow the steps below:
a. Browse through our wide range of products and select the ones you want to purchase.
b. Add the selected items to your cart.
c. Proceed to checkout and provide your shipping and payment information.
d. Review your order and confirm the purchase.
e. Once your order is confirmed, you will receive a confirmation email with the details of your purchase.
- How much is shipping and how long will it take in preparation for shipping?
Shipping costs and preparation time vary depending on your location and the size of your order. At Zaseez, we strive to provide affordable shipping rates and aim to prepare your order for shipping within 1-3 business days.
- How long will it take to get my package?
The delivery time for your package depends on the shipping method you choose during checkout and your location. Generally, it takes 3-7 business days for domestic orders and 7-14 business days for international orders.
- What quality and brands are available in the shop, and is there any warranty for quality and sizes?
At Zaseez, we offer high-quality products from various brands. Each product’s quality and brand information are mentioned on the product page. Furthermore, we provide a warranty for the quality of our products. In case of any issues, please refer to our Returns and Exchange Policy.
- What are the types of payment methods accepted? Is cash on delivery accepted?
We accept various payment methods, including credit/debit cards, PayPal, and cash on delivery (available in select locations). Cash on delivery is a convenient payment option for those who prefer to pay in cash upon receiving their orders.
- How do I use the payment gateway?
Using our payment gateway is easy. Simply follow the steps below:
a. Select your preferred payment method during checkout.
b. Enter the necessary payment details.
c. Review your payment information and confirm the transaction.
d. Once the payment is successful, you will receive a confirmation email.
- Is there a guarantee for secure payment?
Yes, we prioritize the security of our customers’ payment information. Our website is equipped with SSL encryption, and we comply with industry standards to ensure secure transactions.
- Are you charging any deduction in payment?
No, we do not charge any additional deductions in payments. The total amount displayed during checkout is the final amount you will be charged.
Zaeez Warranty and Assurance to Our Customers
At Zaeez, we understand the importance of trust and satisfaction when it comes to purchasing fashion products. We strive to provide our customers with high-quality items that meet their expectations. To ensure customer confidence and peace of mind, we offer a comprehensive warranty and assurance program.
1. Warranty Coverage
Our warranty covers manufacturing defects and faults in materials for a period of one year from the date of purchase. If you encounter any issues with your fashion product within this timeframe, we will repair or replace it free of charge.
Please note that the warranty does not cover normal wear and tear, damage caused by improper use or care, or alterations made by third parties. It is essential to follow the care instructions provided with each product to maintain its quality and longevity.
2. Return and Exchange Policy
If you are not fully satisfied with your fashion product, we offer a hassle-free return and exchange policy. You can return the item within 30 days of purchase for a full refund or exchange it for another product of equal value.
To initiate a return or exchange, please contact our customer support team. They will guide you through the process and provide you with a return shipping label if necessary. Once we receive the returned item, we will process your refund or exchange promptly.
3. Quality Assurance
At Zaeez, we are committed to delivering fashion products of exceptional quality. We work closely with trusted manufacturers and suppliers who share our values. Our team conducts rigorous quality control checks to ensure that every item meets our standards.
We also value feedback from our customers. If you have any concerns or suggestions regarding our products, please reach out to us. Your feedback helps us improve and maintain the quality of our fashion offerings.
When you shop at Zaeez, you can shop with confidence. Our warranty and assurance program is designed to protect your investment and ensure your satisfaction. We stand behind the quality of our fashion products, and we are committed to providing an excellent customer experience.
Zaessez Sustainability Plan:
Welcome to Zaessez Fashion’s sustainability plan FAQ! We understand that our customers and stakeholders have questions about our commitment to sustainability and the steps we are taking to reduce our environmental impact. In this blog post, we aim to address some of the most frequently asked questions and provide transparency about our sustainability initiatives.
1. What is Zaessez Fashion doing to reduce its carbon footprint?
Zaessez Fashion is committed to minimizing its carbon footprint by implementing several strategies. We are actively working towards sourcing sustainable materials, optimizing our supply chain to reduce transportation emissions, and investing in renewable energy sources for our operations.
2. Are the materials used by Zaessez Fashion sustainable?
Yes, sustainability is a key focus for us when it comes to materials. We prioritize using organic and recycled fabrics, as well as innovative eco-friendly materials like Tencel and Piñatex. Our goal is to gradually phase out the use of conventional materials that have a high environmental impact.
3. How does Zaessez Fashion ensure ethical manufacturing?
We are committed to ethical manufacturing practices. We only work with suppliers who adhere to our strict code of conduct, which includes fair wages, safe working conditions, and no child labor. We also conduct regular audits to ensure compliance throughout our supply chain.
4. Does Zaessez Fashion offer a recycling program?
Yes, we have recently launched a recycling program. Customers can return their old Zaessez Fashion garments to our stores, and we will ensure they are properly recycled or upcycled. This initiative is part of our circular fashion approach, aiming to reduce textile waste.
5. How does Zaessez Fashion support local communities?
At Zaessez Fashion, we believe in giving back to the communities we operate in. We actively engage in partnerships with local NGOs and artisan groups to support sustainable livelihoods. Additionally, a percentage of our profits is allocated to social impact projects in areas such as education and women empowerment.
Zaessez Fashion is dedicated to sustainable practices and is continuously working to improve its environmental and social impact. We understand the importance of transparency and hope that this FAQ has provided you with a better understanding of our sustainability plan. We are committed to making a positive difference in the fashion industry and invite you to join us on this journey towards a more sustainable future.